The European Commission has opened an investigation into SAP’s support policies for ERP software, amid fears that its practices may restrict competition and harm consumers in the support services aftermarket.

The European Commission (EC) has started an antitrust investigation into SAP’s practices related to its maintenance and support services for enterprise resource planning (ERP) software. The focus is on whether there are any issues that might distort competition in the aftermarket for these services. This investigation, announced on September 25, 2025, revolves around SAP’s suspected dominant position in the on-premises segment of its ERP solutions—those critical systems that handle core business functions like finance, HR, and project management. The EC is concerned that SAP’s policies could be limiting competition from third-party providers and could even be considered exploitative behavior toward its customers.

More specifically, the EC plans to look into whether SAP has unlawfully prevented customers from mixing maintenance and support services from different providers. It appears SAP demands uniform service terms and pricing, which might restrict customer choice. Other issues under review include whether SAP prevents customers from ending maintenance for software licenses they’re no longer using, systematically extends initial license agreements so customers can’t easily end support, and charges reinstatement fees that are similar to those paid by customers with ongoing license support. These practices—if they’re confirmed—could make it harder for customers to be flexible and might drive up costs in ways that go against EU competition laws.

SAP has responded by highlighting its support for open competition and claims it’s fully cooperating with the EC’s investigation. The company also says it doesn’t expect any significant impact on its financial results because of this inquiry. Interestingly enough, SAP had reportedly offered concessions to the EC before the investigation formalized, in hopes of addressing the regulator’s concerns quickly and avoiding lengthy enforcement actions or possible fines—some of which could be as high as 10% of their global revenue. These developments seem to follow complaints from customers about restrictive licensing terms and bundled application costs that make switching to competitors difficult in the ERP market.

This investigation carries important implications for other suppliers, especially those who are major players in primary markets but also provide aftermarket support services. It shows that even if a company isn’t dominant in the main product market, it can still be scrutinized—and possibly found guilty of abusing its position—in related aftermarket segments. So, firms should probably double-check their compliance measures to steer clear of similar allegations.

Meanwhile, over in the UK, the Financial Conduct Authority (FCA) has proposed settling a competition law investigation involving the London Stock Exchange Group (LSEG) and a rooftop access issue at its trading venue. The FCA’s concern centered around LSEG’s exclusive rights to install radio equipment on the building’s roof that supports low latency connectivity services—networks that allow rapid trades across London’s financial venues. This exclusivity might have been blocking rival providers from offering comparable speed, which could hinder competition.

LSEG and the building’s landlord have now offered to give up this exclusivity and share rooftop space with other providers under fair and reasonable terms. They plan to retain only a portion of the space for their own infrastructure. The FCA has provisionally agreed to these commitments but has not yet determined if a breach of competition law actually happened. LSEG insists that it acted within regulations and views the concerns as unfounded. This case is an interesting example of how competition law can apply to specific lease agreements—especially in high-frequency trading, where every millisecond can make a big difference.

On a related note, the UK’s Competition and Markets Authority (CMA) has recently heightened its scrutiny of labor market competition as well. The CMA published updated guidance and shared enforcement lessons on illegal agreements between employers concerning wages and working conditions. It clarified that competition law applies fully to employment terms, correcting the misconception that labor agreements are outside its scope. They highlighted recent fines imposed on sports broadcasting companies for collusive practices involving freelance workers’ pay—something that shows just how risky such arrangements can be. The CMA emphasizes the importance of regular training on competition laws, particularly for HR teams.

Across the continent, Belgium’s Competition Authority (BCA) has launched an investigation into the International Cycling Union’s (UCI) new technical rule that limits maximum gear ratios on bicycles. This move followed a complaint from SRAM, a well-known equipment manufacturer. SRAM claims that the gear restriction isn’t justified by safety concerns and lacks transparency, and it unfairly disadvantages SRAM’s products and its sponsored athletes. This could potentially distort competition both in bike manufacturing and in professional cycling. The UCI defends the rule as a safety measure, noting that it’s still under testing, and stresses that it’s a key part of sport governance. The BCA’s investigation will explore how far competition law can regulate such technical standards—an area with significant implications for both the industry and the sport’s governing bodies.

All these cases, taken together, really highlight a shifting regulatory environment in Europe and the UK. Competition authorities are now paying closer attention to how market dominance interacts with technological infrastructure, employment conditions, and specific sector regulations. Businesses working at these crossroads need to stay alert and ensure their compliance measures are up to date, especially considering the evolving enforcement landscape in both established markets and emerging sectors.

📌 Reference Map:

Source: Noah Wire Services

Verification / Sources

  • https://www.jdsupra.com/legalnews/european-competition-law-newsletter-1042767/ - Please view link - unable to able to access data
  • https://www.reuters.com/sustainability/boards-policy-regulation/eu-opens-probe-into-possible-anticompetitive-practices-by-sap-2025-09-25/ - On 25 September 2025, the European Commission initiated an investigation into SAP's maintenance and support services for its Enterprise Resource Planning (ERP) software. The probe aims to determine if SAP's practices have distorted competition in the aftermarket for these services, potentially leaving European customers with fewer choices and higher costs. SAP has stated its commitment to open competition and is cooperating with the Commission to resolve the matter. The company does not anticipate any material impact on its financial performance from this investigation.
  • https://www.reuters.com/sustainability/boards-policy-regulation/lseg-agrees-share-connectivity-space-data-centre-after-uk-probe-2025-09-05/ - Following a UK Financial Conduct Authority (FCA) investigation, the London Stock Exchange Group (LSEG) agreed to share rooftop access to its data centre building for radio equipment installation. Previously, LSEG held exclusive rights to the rooftop, which is essential for high-speed, low-latency trading connectivity services. The FCA had raised concerns that this exclusivity was preventing rivals from achieving the same level of fast trading connections, potentially stifling competition. LSEG and the building’s landlord proposed opening access to the rooftop, and the FCA has provisionally agreed to this proposal. However, the FCA has not concluded whether UK competition law was violated. LSEG maintains that it did not breach any regulations and views the concerns as unfounded.
  • https://www.mcguirewoods.com/client-resources/alerts/2025/10/european-competition-law-newsletter-october-2025/ - The European Commission has launched an investigation into SAP's maintenance and support services for its Enterprise Resource Planning (ERP) software. The investigation focuses on whether SAP's practices have distorted competition in the aftermarket for these services. SAP has stated that it believes its policies and actions are fully in line with competition rules and is working closely with the EU Commission to resolve the matter. The company does not anticipate any material impact on its financial performance from this investigation.
  • https://www.cnbc.com/2025/09/25/european-commission-launches-antitrust-probe-into-software-giant-sap.html - The European Commission has opened an antitrust investigation into SAP, focusing on concerns that the German software giant may have engaged in practices that distort competition in the aftermarket for maintenance and support of its on-premises business operation management software. SAP has stated that it believes its policies and actions are fully compliant with EU competition rules and is working closely with the EU Commission to resolve the matter. The company does not anticipate any material impact on its financial performance from this investigation.
  • https://www.reuters.com/sustainability/boards-policy-regulation/sap-offers-concessions-bid-address-eu-antitrust-concerns-sources-say-2025-09-22/ - SAP, Europe's leading software provider, has proposed concessions to the European Commission in response to ongoing antitrust concerns regarding its enterprise resource planning (ERP) software practices. This move aims to avoid a formal investigation and potential fine, which could be as much as 10% of SAP's global annual revenue. The EU's scrutiny of SAP, alongside U.S. company Oracle, follows complaints from customers about restrictive licensing terms, bundled application costs, and difficulties switching to competitors. SAP has made a proposal to resolve regulatory concerns triggered by some of the grievances related to its ERP software.
  • https://www.reuters.com/sustainability/boards-policy-regulation/uk-finance-watchdog-probe-lseg-over-radio-communication-space-access-2025-09-05/ - Britain's financial watchdog, the Financial Conduct Authority (FCA), is investigating whether the London Stock Exchange Group (LSEG) and the landlord of its data centre restricted competition for high-speed trading services by blocking access to the building's rooftop. Currently, LSEG has exclusive rights to locate radio units on the rooftop of the data centre building for high-speed connectivity. However, the FCA disclosed that LSEG has offered to share the rooftop to address its concerns. The regulator is currently reviewing this proposal and will decide whether to accept it and end the investigation.

Noah Fact Check Pro

The draft above was created using the information available at the time the story first emerged. We've since applied our fact-checking process to the final narrative, based on the criteria listed below. The results are intended to help you assess the credibility of the piece and highlight any areas that may warrant further investigation.

Freshness check

Score: 10

Notes: The European Commission's investigation into SAP's maintenance and support services for its on-premises ERP software was announced on 25 September 2025. (reuters.com) This is the earliest known publication date for this specific investigation. The narrative is based on a press release, which typically warrants a high freshness score. No earlier versions with different figures, dates, or quotes were found. The article includes updated data and does not recycle older material.

Quotes check

Score: 10

Notes: The direct quotes from European Commission Vice President Teresa Ribera and SAP's spokesperson are unique to this investigation and have not been found in earlier material. No identical quotes appear in earlier sources, indicating potentially original or exclusive content.

Source reliability

Score: 10

Notes: The narrative originates from reputable organisations, including the European Commission and SAP, both of which have established public presences and legitimate websites. This enhances the credibility of the information presented.

Plausability check

Score: 10

Notes: The claims regarding the European Commission's investigation into SAP's maintenance and support practices are corroborated by multiple reputable sources, including Reuters and CNBC. (reuters.com) The narrative provides specific details, such as the date of the announcement and the practices under investigation, which align with the information from these sources. The language and tone are consistent with official communications from the European Commission and SAP.

Overall assessment

Veredict (FAIL, OPEN, PASS): PASS

Confidence (LOW, MEDIUM, HIGH): HIGH

Summary: The narrative is based on a recent press release from the European Commission regarding its investigation into SAP's maintenance and support practices. The information is corroborated by multiple reputable sources, and the quotes are unique to this investigation. The source organisations are reliable, and the claims are plausible and consistent with other reports. Therefore, the overall assessment is a PASS with high confidence.