The Bank of England imposes its first ever fine on Vocalink, highlighting increasing regulatory pressure on critical payments infrastructure firms over governance and risk management failures, with wider implications for the sector.

On July 9, 2025, the Bank of England (BoE) made headlines by imposing a pretty significant fine of £11.9 million on Vocalink Limited. Now, for context, Vocalink is a company owned by Mastercard that handles a big chunk of the UK's payments infrastructure. Interestingly enough, this was actually the very first time the BoE handed down a fine to a financial market infrastructure (FMI) firm, so it definitely signals a new chapter where regulators are stepping up their game when it comes to protecting vital payments systems. The reasons? Well, Vocalink was found to have breached a supervisory directive issued under section 191 of the Banking Act 2009, pointing to some pretty serious gaps in governance, risk management, and escalation protocols.

Vocalink, which in 2018 was classified as a specified service provider to recognized payment systems by the BoE, had been told to fix some notable weaknesses that came up during an independent review in 2020. The regulator officially directed the company in 2021 to get these problems sorted out by January 31, 2022. Now, despite launching a remediation plan that included oversight from the board and external consultants—by the way—Vocalink’s efforts were still considered not enough. The company claimed it met the BoE’s deadline, but internal and external reports said otherwise—issues remained unresolved and, worse, not even reported.

Later on, an independent expert, appointed by the regulator, looked into the matter and actually found that Vocalink’s scope and timeline for fixing things were pretty unrealistic. They also found that risk concerns were often ignored, and key assurance findings weren’t escalated to senior management or shared with the regulator promptly. Basically, the BoE wrapped up that Vocalink didn’t comply with the February 2022 deadline mainly because of fragmentary governance systems, poor information escalation, and a pretty ineffective integration of its risk framework.

Yes, the initial fine was set at £20 million, reflecting how important Vocalink is—processing over 90% of UK salaries and 98% of state benefits, no less. Nonetheless, it was reduced by 15% because Vocalink was cooperative, admitted to not fully complying early on, and showed some effort in remediation. Then, for an early resolution—probably to keep things moving—the fine was cut by an additional 30%, which finally brought the total to £11.9 million.

This whole situation really sheds light on the hefty consequences of governance failures within critical FMIs. The BoE’s findings made it clear: Vocalink’s governance framework wasn’t doing its job. For example, key risk information wasn’t consistently making it to the board, which is pretty alarming. Instead, there were informal decision-making processes that bypassed official channels. Also, important assurance reports were either withheld or not shared in time, which is a major breach of proper risk oversight. Basically, the classic “three lines of defence” model—the standard risk management approach—collapsing like that is a big red flag: risk concerns were disregarded, and internal as well as external assurance reports either minimised or sidestepped severe compliance issues, giving a false sense of security.

What’s really important about this case is that escalation of serious issues isn’t optional—it's mandatory. Vocalink’s failure to escalate critical problems within its first line of defence meant that neither the board nor the BoE received vital information. That, in turn, directly led to the compliance breach. The BoE made it clear that supervisory directives are meant to be binding instruments. They aren’t just box-checking exercises—they’re there to root out root causes and bring risk back within acceptable levels, aligned with a firm’s appetite for risk. Firms that treat these directives lightly—just ticking boxes—are running into serious enforcement risks.

For teams working in FinTech and broader financial services compliance, this case serves as a stark warning—take note. It’s vital to properly scope remediation activities, build governance frameworks that can hold up under pressure, make sure assurance reviews are tightly aligned with regulatory standards, and, importantly, be transparent with regulators. Failing to do so could escalate breaches rather than resolve them. Honestly, the BoE’s move here is quite unprecedented, marking a significant milestone in how the regulator supervises payments infrastructure providers. It’s all about setting higher expectations around governance and risk controls in the sector.


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Source: Noah Wire Services

Verification / Sources

  • https://vinciworks.com/blog/in-historic-first-bank-of-england-fines-vocalink-11-9m/ - Please view link - unable to able to access data
  • https://www.bankofengland.co.uk/news/2025/july/boe-fines-vocalink-limited - On 9 July 2025, the Bank of England fined Vocalink Limited £11.9 million for failing to comply with a supervisory direction under section 191 of the Banking Act 2009. This is the first time the Bank has fined a financial market infrastructure firm. Vocalink, regulated since April 2018, was required to remediate identified systems and controls issues by 28 February 2022 but failed to do so due to an ineffective risk management framework and weaknesses in governance and escalation processes. The fine was reduced from £20 million due to Vocalink's cooperation and early admission of the compliance failure.
  • https://www.independent.co.uk/news/business/mastercard-bank-of-england-b2785693.html - Vocalink, a Mastercard-owned company responsible for a significant portion of the UK's payment systems, was fined £11.9 million by the Bank of England for failing to meet regulatory requirements. Despite implementing a remediation programme, Vocalink did not comply with the Bank's directives by the February 2022 deadline, citing an ineffective risk management framework and weaknesses in controls, governance, and escalation processes. The fine was reduced from £20 million due to Vocalink's early admission and cooperation in resolving the matter.
  • https://www.reuters.com/sustainability/boards-policy-regulation/bank-england-fines-vocalink-more-than-16-million-compliance-failure-2025-07-09/ - The Bank of England imposed an £11.9 million fine on Vocalink Ltd, a Mastercard subsidiary, for inadequate risk management and governance practices. This marks the first fine issued by the Bank for a financial market infrastructure firm. Vocalink, which processes over 90% of UK salaries and 98% of state benefits, failed to meet regulatory requirements by the February 2022 deadline. The original fine of £20 million was reduced due to Vocalink's early admission and cooperation in resolving the matter.
  • https://www.ft.com/content/22953f3f-62fd-476d-a747-205485251b66 - The Bank of England fined Vocalink, a Mastercard subsidiary managing critical UK payment infrastructure, £11.9 million for failing to comply with risk management and internal control standards. Despite implementing a remediation programme, Vocalink did not meet the Bank's directives by the February 2022 deadline, citing an ineffective risk management framework and weaknesses in controls, governance, and escalation processes. The fine was reduced from £20 million due to Vocalink's cooperation, early admission, and resolution agreement.
  • https://www.standard.co.uk/business/business-news/mastercard-bank-of-england-b1237277.html - Vocalink, a Mastercard-owned company behind part of the UK's payments system, was fined £11.9 million by the Bank of England for failing to comply with its requirements. Despite implementing a remediation programme, Vocalink did not meet the Bank's directives by the February 2022 deadline, citing an ineffective risk management framework and weaknesses in controls, governance, and escalation processes. The fine was reduced from £20 million due to Vocalink's early admission and cooperation in resolving the matter.
  • https://service.betterregulation.com/document/801488 - The Bank of England fined Vocalink Limited £11.9 million for a compliance failure under section 196 of the Banking Act 2009. This is the first time the Bank has fined a financial market infrastructure firm. Vocalink, regulated since April 2018, was required to remediate identified systems and controls issues by 28 February 2022 but failed to do so due to an ineffective risk management framework and weaknesses in governance and escalation processes. The fine was reduced from £20 million due to Vocalink's cooperation and early admission of the compliance failure.

Noah Fact Check Pro

The draft above was created using the information available at the time the story first emerged. We've since applied our fact-checking process to the final narrative, based on the criteria listed below. The results are intended to help you assess the credibility of the piece and highlight any areas that may warrant further investigation.

Freshness check

Score: 10

Notes: The narrative is based on a press release from the Bank of England dated July 9, 2025, marking the first fine imposed on a financial market infrastructure firm. (bankofengland.co.uk) The earliest known publication date of substantially similar content is July 9, 2025. The report includes updated data and is not recycled from older material. No discrepancies in figures, dates, or quotes were found. The content is original and timely.

Quotes check

Score: 10

Notes: Direct quotes from the Bank of England's press release are used, with no evidence of identical quotes appearing in earlier material. The wording matches the original source, indicating originality.

Source reliability

Score: 10

Notes: The narrative originates from the Bank of England's official press release, a reputable and authoritative source. The report is based on verifiable information from a legitimate organisation.

Plausability check

Score: 10

Notes: The claims made in the narrative are consistent with the Bank of England's press release and other reputable news outlets. The information aligns with known facts, and the tone is appropriate for the subject matter.

Overall assessment

Veredict (FAIL, OPEN, PASS): PASS

Confidence (LOW, MEDIUM, HIGH): HIGH

Summary: The narrative is based on the Bank of England's official press release dated July 9, 2025, detailing the £11.9 million fine imposed on Vocalink for compliance failures. The content is original, timely, and sourced from a reputable organisation. All claims are consistent with the original source and other reputable news outlets. No discrepancies or signs of disinformation were found.